Last updated on May 1, 2026:
1. Company Information for OVI:
- OVI SASwith a share capital of €100,000
- RCS: Nice B 823 705 793 | VAT: FR02823705793
- Headquarters:OVI| 61-63 Avenue Simone Veil 06000 NICE.
- Nice Office:Innovation Hub – OVI| 61-63 Avenue Simone Veil 06000 Nice
- Montreuil Office:OVI| 148 Boulevard de Chanzy 93100 Montreuil
2. Purpose and Scope
These General Terms and Conditions of Sale (hereinafter the “GTC”) set forth the terms and conditions governing sales, delivery, subscriptions, warranties, and after-sales service applicable to products sold by OVI.
These Terms and Conditions apply to all sales between OVI and its customers (hereinafter the “Customers”), whether they are consumer customers or business customers, including orders placed on the website www.ovibar.com, by phone, or by email.
Certain provisions of these Terms and Conditions apply only to consumer customers as defined by the Consumer Code. Business customers are not entitled to the mandatory provisions applicable to consumers, unless otherwise required by law.
Any order placed with OVI implies full and unconditional acceptance of these Terms and Conditions, as in effect on the date of the order.
3. Products
The products sold by OVI include water filtration bars, filters, water bottles, accessories, and food and related products.
Water filtration systems are designed to be connected directly to the water supply. They may be installed by the Customer or by an independent contractor, provided that the installation recommendations provided by OVI are followed.
OVI also offers electric water coolers that do not require a connection to the water supply or any special installation.
The Products are covered by applicable statutory warranties and, where expressly provided for, by an OVI commercial warranty under the terms and conditions set forth in these Terms and Conditions.
4. Order
Orders can be placed online at www.ovibar.com, by phone, or by email.
For all orders, the Customer must provide the information necessary to process the order and deliver the Products, including their first and last name or company name, shipping address, phone number, and email address.
Before confirming an online order, the Customer has the opportunity to review the order details, the price, any applicable fees, payment terms, delivery information, and, if applicable, the specific terms of the selected subscription.
The order is considered final after confirmation by OVI and receipt of payment, unless otherwise specified for certain payment methods, financing arrangements, rentals, or subscriptions.
OVI reserves the right to cancel or refuse an order if it is technically or legally impossible to install the Equipment at the location specified by the Customer, as determined after the order has been placed, or if the actual installation costs exceed twice the amount of the installation fees originally specified in the contract.
OVI also reserves the right to refuse or cancel an order in the event of clearly incorrect information, an incomplete shipping address, suspected fraud, a payment issue, or for any other legitimate reason related to the fulfillment of the order.
5. Prices and Payment
Product prices are listed in euros, both excluding tax (excl. tax) and including all taxes (incl. tax), excluding shipping costs, unless otherwise specified at the time of ordering.
The applicable value-added tax (VAT) is the rate in effect on the date of the order. Any change in the applicable rate may be reflected in the prices in accordance with the terms of applicable regulations.
Prices reflect any discounts, including those obtained through a promotional code, that OVI may offer at the time of ordering.
OVI reserves the right to change its prices at any time. However, Products are billed at the price in effect at the time the order is confirmed, subject to any specific terms and conditions applicable to subscriptions or current promotions.
Payment can be made online on the OVI website by credit card, or by check or bank transfer, provided that OVI accepts these payment methods for the order in question.
OVI may also offer payment, financing, or leasing options in partnership with third-party organizations, including Alma, Greenleaze, Younited, Klarna, and Grenke. When the Customer uses these solutions, the terms and conditions of the relevant financial or leasing partners apply in addition to these Terms and Conditions.
OVI does not act as a credit institution, a payment institution, or a leasing company. OVI shall not be held liable for decisions to approve or deny applications, financial terms, or the performance of the contract entered into between the Customer and the relevant financial or leasing partner.
For certain subscription, rental, or financing offers provided through a financial or leasing partner, such as Greenleaze, OVI may require the Customer to make an initial payment when placing an order on its website.
This initial payment confirms the Customer’s subscription request, reserves the equipment, and initiates the application process with the financial or leasing partner.
The Customer is advised that this initial payment is separate from the first installment that may be requested by the financial or leasing partner upon finalization and signing of the contract.
Once the application is approved and the contract is signed with the financial or leasing partner, the initial payment made to OVI is factored into the overall cost of the offer presented to the Customer. It does not represent an additional cost on top of the total cost stated in the offer, but rather constitutes the first installment paid to OVI.
The Customer acknowledges that the first month may result in two consecutive payments: the initial payment made to OVI, followed by the first installment collected by the financial or leasing partner upon signing the contract.
If the financial or leasing partner definitively rejects the application, or if the subscription cannot be finalized before the contract is signed, the initial payment will be refunded in full to the Customer.
The monthly payments, the term of the agreement, the payment terms, the cancellation policy, the terms for returning the equipment, and any renewal or replacement options are set forth in the contract entered into directly between the Customer and the financial or leasing partner.
For business customers who have been granted deferred payment expressly approved by OVI, the payment terms, any late payment penalties, and the flat-rate compensation for collection costs are specified on the quote, invoice, or any other applicable contractual document.
Unless otherwise specified, payment is due in full at the time of order.
6. Filter subscriptions
6.1 Purpose of Subscriptions
OVI offers its customers subscription plans for the regular supply of filters compatible with OVI water filtration systems.
The purpose of these subscriptions is to enable the Customer to automatically receive the filters needed to maintain their device, in accordance with the schedule recommended by OVI, namely replacing the filters every 6 months at most or as soon as the device issues an alert.
Subscriptions may be offered with or without a minimum contract term, depending on the specific terms of the offer displayed at the time of purchase.
6.2 Special terms and conditions displayed during the ordering process
The commercial and operational terms and conditions for the selected subscription are not generally set forth in these Terms and Conditions. They are those displayed on the product page, in the shopping cart, on the order confirmation page, and in the order confirmation email.
These specific terms and conditions set forth, depending on the offer in question: the duration of the subscription or commitment, the price per installment, the payment frequency, the number of installments (if specified), the date of the next renewal, any applicable shipping costs, the delivery schedule, and any other specific terms applicable to the selected offer.
In the event of any conflict between these Terms and Conditions and the special terms clearly displayed to the Customer at the time of ordering, the special terms of the offer shall prevail with respect to specific aspects of the relevant subscription, subject to applicable mandatory legal provisions.
6.3 Payment of Instalments and Renewals
Payment for the subscription is made according to the frequency specified at the time of purchase. Renewal involves the automatic payment or payment of the amount due as specified in the subscription’s terms and conditions.
The Customer agrees to maintain a valid payment method for the entire duration of their subscription or, if applicable, their commitment. In the event that the payment method used expires, is blocked, is declined, or cannot be charged, the Customer must resolve the issue through their customer account or by contacting OVI customer service.
If the offer specifies that a shipment is triggered by a renewal, the corresponding shipment will not be prepared until the relevant payment has been successfully processed, unless otherwise expressly stated at the time of ordering.
6.4 Deliveries under the subscription
Deliveries made as part of the subscription are carried out according to the schedule and terms specified at the time of order. Depending on the subscription plan, the first shipment may be sent after the initial order, and subsequent shipments may be sent after successful payment of renewal fees.
Products are shipped to the delivery address provided by the Customer at the time of order or subsequently updated in the Customer’s account, provided that such update is made before the relevant shipment is prepared.
The Customer is responsible for ensuring that their shipping information is accurate and up to date. OVI shall not be held liable for any failure or delay in delivery resulting from an address that is incomplete, incorrect, or not updated by the Customer.
The Customer is advised that certain renewal transactions generated as part of the subscription may be intended to cover a payment due, and not necessarily the immediate shipment of a Product, unless the renewal expressly triggers a filter delivery in accordance with the specific terms of the offer.
6.5 Failure to Pay
If a payment is not made by the due date, OVI will notify the Customer by any appropriate means and may attempt to reprocess the payment in accordance with the technical specifications of the payment method used and the subscription module.
If payment is not made, OVI may suspend the subscription, hold any pending shipments, and, if necessary, terminate the subscription in accordance with these Terms and Conditions and the specific terms of the offer.
The suspension or termination of the subscription due to nonpayment does not affect the amounts already due under the subscription.
6.6 Commencement, Suspension, and Termination
If the subscription offer includes a fixed commitment period, the Customer agrees to the term specified on the product page, in the shopping cart, on the order confirmation page, and in the order confirmation email.
The Customer may notify OVI of their intention to cancel or not renew their subscription. If the subscription includes a fixed commitment period, this request will take effect at the end of the commitment period, except in cases provided for by law, these Terms and Conditions, or the specific terms of the offer.
When the subscription is purchased online, OVI provides the Customer with an online notification form that allows them to complete the necessary steps to cancel or suspend the subscription, subject to the applicable terms and conditions.
At the end of the commitment period or subscription period, the subscription will either end or continue in accordance with the terms specified at the time of purchase. Any renewal or continuation of the subscription will be subject to the terms provided to the Customer.
7. Delivery
Shipping costs are displayed at the time of ordering and may vary depending on the delivery location, the weight of the Products, and the selected shipping method.
OVI delivers the Products on the date or within the timeframe specified to the Customer at the time of the order. In the absence of a specified date or timeframe for delivery, or an agreement thereon, OVI shall deliver the Product without undue delay and no later than the applicable statutory deadline.
In the event of a delivery delay, OVI will notify the Customer as soon as possible. If the Customer has not received the delivery by the specified date or within the specified timeframe, they may, in accordance with the provisions of the Consumer Code, request that OVI make the delivery within a reasonable additional period. If delivery is not made within this period, the Customer may terminate the contract in accordance with the procedures provided by law.
The Customer is required to inspect the condition of the delivered Products upon receipt. In the event of visible damage, the Customer must refuse the delivery or file a written complaint with the carrier and notify OVI within 24 hours, so that OVI can take the necessary steps.
Any reservations made with the carrier do not deprive the consumer of the rights to which they are entitled under applicable statutory warranties.
8. Installation of the filtered water bar
The Customer is responsible for ensuring that the water supply is located near the water filtration station. OVI cannot be held liable for any damage resulting from improper installation or the use of unsuitable equipment.
The Customer may choose to have the water filtration system installed by a service provider of their choice. In this case, OVI shall not be held liable for any damage resulting from the installation by such third party.
8.1 Installation by the Customer
If the Customer installs the Products themselves, OVI shall not be liable for any water leaks, water damage, or any tangible or intangible damage resulting from installation that does not comply with the recommendations provided by OVI.
The Customer is responsible for ensuring that the installation is performed in accordance with the recommendations provided in the installation videos available directly on the OVI website.
The Customer is responsible for carefully inspecting the installation of the Products after they have been installed. If leaks or installation-related issues are discovered, the Customer must immediately stop using the Products and contact OVI Customer Service for instructions on how to resolve the situation.
In the event of improper installation by a plumber or any other service provider selected by the Customer, such service provider must remedy any defects resulting from its work and may be held liable under general law.
If the Products are installed by the Customer or by a third party not authorized by OVI, and water damage, a malfunction, or any other damage to the device results from improper installation, the OVI commercial warranty may be voided. The mandatory statutory warranties applicable to the Customer as a consumer are not limited by this clause.
9. Maintenance and servicing
9.1 Filter Replacement
Filters must be replaced every 6 months at most or as soon as the device issues a warning. Failure to comply with this maintenance requirement may result in malfunctions or damage. Such situations are not covered by the manufacturer’s warranty if they are the cause of the malfunction.
9.2 Draining the water tanks
The Customer, whether an individual or a business, agrees to systematically drain the machine’s water tank(s) in the event of a prolonged absence to prevent any risk of water stagnation.
This procedure is essential to ensure water quality and protect the health of users.
The procedure for flushing the unit is simple and should be performed by following the instructional videos available on our OVI website.
9.3 Annual Cleaning
Once a year, the Customer agrees to descale the machine using a descaling solution.
This procedure ensures that the device operates properly and maintains optimal hygiene.
9.4 Installation of the pressure reducer and prefilter
A limescale pre-filter is included with the OVI II. For durability reasons, it must be installed. A pressure reducer is built directly into the unit.
OVI offers a limescale pre-filter for sale. It is available for purchase on the OVI website, under the “Accessories” section. To ensure the appliance’s longevity, we strongly recommend purchasing and installing it upstream of the unit.
10. Filters, Compatibility, and Service Life
The filters sold on the website www.ovibar.com are compatible only with the water filtration systems sold by OVI, unless otherwise specified on the product page.
The Customer is responsible for replacing the filters regularly in accordance with the instructions provided by OVI.
The Customer agrees to use only filters provided by OVI or its authorized resellers with the water filtration systems sold by OVI. The use of filters from any other brand or source is prohibited unless approved by OVI.
In the event of a breach of this obligation, OVI reserves the right to exclude the commercial warranty for the affected Products if the malfunction, damage, or risk identified is directly or indirectly related to the use of unauthorized or unsuitable filters.
10.1 Exceeding the service life of the filters
The service life of the filters offered by OVI is specified in the instructions provided by OVI. The Customer is responsible for replacing the filters within the timeframes recommended by the manufacturer.
If the filters’ service life is exceeded or if they are not replaced in accordance with the manufacturer’s recommendations, OVI shall not be held liable for the quality of the filtered water, health risks, water damage, or any other damage resulting from such improper use, where such consequences stem from a failure to maintain the system attributable to the Customer.
The warranty for the Products may be voided in such cases if the damage, malfunction, or risk observed is due to a lack of maintenance or failure to replace the filters within the recommended time frame.
11. Right of withdrawal
11.1 Statutory Right of Withdrawal
In accordance with Articles L. 221-18 et seq. of the Consumer Code, the consumer has 14 days to exercise their legal right of withdrawal without having to provide a reason for their decision.
For distance sales contracts for Products, this period generally begins upon receipt of the Product by the consumer Customer or by a third party designated by the Customer, other than the carrier.
To exercise their right of withdrawal, the consumer must notify OVI of their decision to withdraw before the applicable deadline expires. This notification may be sent by email, by regular mail, via the contact methods listed on OVI’s website, using the model form attached to these Terms and Conditions, or by any other unambiguous statement expressing the Customer’s intention to withdraw.
To help us process your request, please provide your name, address, order number, the product in question, the order date, and the date you received the product.
11.2 Effects of Withdrawal
If the right of withdrawal is validly exercised, OVI will refund the consumer Customer the amounts received for the Product in question, in accordance with the terms and timeframes set forth in applicable regulations.
OVI may delay the refund until the Product is returned or until the Customer provides proof of shipment of the Product, whichever occurs first.
The customer is responsible for return shipping costs, unless otherwise required by law or unless OVI grants a goodwill exception. The product must be returned in its entirety, in a condition suitable for resale, along with its accessories, instructions, and packaging, if these are necessary to ensure it is returned in good condition.
11.3 Right of withdrawal applicable to filter subscriptions
For subscriptions involving the regular delivery of filters over a specified period, the 14-day legal cancellation period begins on the date you receive the first shipment of filters.
If the right of withdrawal is validly exercised within this period, the subscription will be canceled and OVI will refund the amounts received in accordance with the terms provided by law, subject to the return of the relevant Products where applicable.
11.4 Sealed products and unsealed filters
For reasons of hygiene and health protection, filters delivered in sealed packaging cannot be returned if they have been unsealed after delivery, as their nature precludes their return in a condition suitable for resale or use. This exclusion applies subject to applicable mandatory legal provisions.
12. Statutory Warranties and Commercial Warranty
12.1 Information for Consumer Customers Regarding Statutory Warranties
Consumer customers are covered by the statutory warranty of conformity provided for in the Consumer Code, as well as the warranty against hidden defects provided for in the Civil Code, regardless of any commercial warranty that may be provided by OVI.
The statutory warranty of conformity entitles the consumer-customer, in the event of a lack of conformity, to have the item repaired or replaced under the terms set forth in the Consumer Code, at no cost and without significant inconvenience to the customer.
Under the warranty against hidden defects, the consumer may, subject to the conditions set forth in the Civil Code, obtain a price reduction or rescind the sale.
The exclusions or limitations set forth in these Terms and Conditions with respect to the commercial warranty do not limit the rights to which the Customer is entitled under mandatory statutory warranties.
12.2 OVI Commercial Warranty
Products sold by OVI may be covered by a two-year limited warranty effective from the date of delivery, subject to the exclusions set forth below or any special conditions indicated on the product sheet or in the applicable documentation.
This warranty covers manufacturing defects in the Products under the terms and conditions set forth in these Terms and Conditions.
The warranty does not cover damage resulting from misuse, improper installation, inadequate maintenance, failure to replace filters, use of unauthorized filters, or use that does not comply with the instructions provided by OVI, when such circumstances are the cause of the damage or malfunction observed.
12.3 Exclusions from the Commercial Warranty
The following items, in particular, are excluded from the commercial warranty:
- Any malfunction caused by improper connection of the unit, improper water pressure, or water pressure exceeding 4 bar;
- Any malfunction or damage resulting from misuse of the device;
- Physical damage, unauthorized opening of the device, or any unauthorized tampering;
- Damage resulting from improper installation or inadequate maintenance;
- Malfunctions or damage resulting from failure to replace filters within the recommended time frame;
- Malfunctions or damage resulting from the use of filters that are not supplied, approved, or authorized by OVI;
- Damage resulting from use that exceeds the recommended capacity, including use of the device by more people than intended for normal use (maximum 40 liters per day);
- Normal variations between the temperature displayed in the device settings and the temperature measured in the glass or cup;
- Normal operating noises from the device;
- Limescale deposits do not constitute a defect in the Product, particularly in areas where the water is very hard;
- Failures caused by a heavy buildup of limescale due to a lack of maintenance, pre-filtration, or failure to replace filters within the recommended time frame.
12.4 After-sales returns and associated costs
If the Customer’s request falls under the statutory warranty of conformity or a legal obligation incumbent upon OVI, the costs necessary to bring the product into compliance will be covered in accordance with the terms provided by law.
In other cases, particularly when the Product is not covered by a statutory or commercial warranty, the Customer may be charged for diagnosis, return, repair, or reshipment before any work is performed.
No charges will be billed unless they have been previously approved by the Client, unless otherwise required by law or contract.
13. “30-Day Money-Back Guarantee”
13.1 Definition and Scope
In addition to the statutory 14-day right of withdrawal, OVI may offer its customers a “30-day money-back guarantee” applicable to certain devices purchased on its website.
This warranty allows the Customer to return the purchased device if they are not fully satisfied with their purchase, within 30 days of the date of purchase, provided that the following conditions are met.
This commercial warranty does not limit the consumer Customer’s legal rights, including the right of withdrawal and applicable statutory warranties.
13.2 Eligibility Requirements
To be eligible for this warranty, the returned Product must be in like-new condition, with no signs of wear, use, or damage.
The Product must be returned with all its accessories, manuals, and original packaging.
Returns of products that have been damaged, modified, or otherwise altered after delivery to the Customer will not be accepted under this commercial warranty.
Unless otherwise expressly stated, this commercial warranty does not apply to filters, consumables, food products, subscriptions, or Products that, by their nature, cannot be resold under normal health and safety conditions.
13.3 Return and Refund Process
The Customer must contact OVI before making any return to obtain the applicable return instructions.
The customer is responsible for return shipping costs, unless otherwise specified by OVI.
OVI will refund the price of the Product in question within 14 days of receiving the returned Product in good condition and in accordance with the terms of the commercial warranty.
13.4 Exclusions
This warranty does not cover damage resulting from accidents, misuse, abuse, negligence, modifications, improper installation, or any other treatment that does not comply with the instructions provided by OVI.
13.5 Modification of the Commercial Warranty
OVI reserves the right to modify the terms of the “30-Day Money-Back Guarantee.” Any changes will apply to orders placed after the modification is published and will not affect the guarantees provided for orders that have already been confirmed.
14. Liability
OVI shall not be held liable in the event of force majeure, as defined by the case law of the French courts and by Article 1218 of the Civil Code.
OVI shall not be held liable for any damages of any kind—whether material, immaterial, or physical—that may result from the malfunction or improper use of the Products sold, where such malfunction or improper use stems from non-compliant installation, insufficient maintenance, misuse, or failure to follow the instructions provided by OVI.
The limitations or exclusions of liability set forth in these Terms and Conditions do not apply in the event of gross negligence or willful misconduct on the part of OVI, nor where such a limitation is prohibited by law.
15. Force Majeure
The Parties shall not be held liable if the failure to perform or any delay in the performance of any of their obligations, as described in these Terms and Conditions, results from a force majeure event as defined in Article 1218 of the Civil Code.
The Party invoking force majeure must notify the other Party as soon as possible and take all reasonable measures to mitigate the effects of the event in question.
16. Retention of Title Clause
OVI retains full and complete ownership of the Products sold until full payment has been received, including the principal amount, fees, and taxes.
In the event of total or partial non-payment, OVI may reclaim the Products sold. The sale may be automatically terminated at OVI’s discretion and may result in the award of damages to OVI, subject to the mandatory legal provisions applicable to consumer Customers.
17. Personal Data
OVI processes the Customer’s personal data as necessary for managing orders, payments, deliveries, subscriptions, customer service, warranties, legal obligations, and the business relationship.
This information may be shared with OVI’s contractual partners involved in the fulfillment of the order or subscription, including providers of payment, delivery, after-sales service, financing, or rental services.
In accordance with applicable data protection regulations, the Customer has the right to access, correct, object to, delete, restrict the processing of, and, where applicable, request the portability of their personal data.
The Customer may exercise their rights by writing to the following address: OVI, 61-63 Avenue Simone Veil, 06000 Nice, or to any contact address listed in the privacy policy available on the OVI website.
For more information on the processing activities, retention periods, recipients, and the exercise of rights, the Customer is invited to review the privacy policy available at www.ovibar.com.
18. Intellectual Property
All elements of OVI’s website or printed materials are and remain the company’s exclusive intellectual property.
Any reproduction, display, modification, publication, adaptation, or use of all or part of the content on the OVI website or in OVI materials, regardless of the means or method used, is prohibited without OVI’s prior written permission.
Any direct or hypertext link to the OVI website is strictly prohibited without the express written consent of OVI.
19. Complaints, Mediation, and Disputes
These Terms and Conditions are governed by French law.
If any issues arise, the Customer is encouraged to contact OVI so that an amicable resolution can be sought before taking any legal action.
In accordance with applicable consumer mediation regulations, the consumer may file a complaint with the CM2C mediator free of charge after submitting a written complaint to OVI that has not received a satisfactory response.
The contact information for the relevant consumer ombudsman is as follows:
- Ombudsman: CM2C – Center for Consumer Mediation and Judicial Mediators
- Address: 49 Rue de Ponthieu – 75008 Paris
- Website: https://www.cm2c.net
- Email: cm2c@cm2c.net
For consumer customers, the statutory rules governing jurisdiction apply.
For business customers, and subject to applicable mandatory rules, any dispute shall be submitted to the competent courts in the jurisdiction where OVI’s headquarters are located.
20. Sample withdrawal form
Consumers may exercise their right of withdrawal by contacting OVI in writing or by using the form below. Use of this form is not mandatory, provided that the notice sent to OVI clearly states the Customer’s intention to withdraw.
Please complete and return this form only if you wish to withdraw from the contract.
Attention: OVI, 61-63 Avenue Simone Veil, 06000 Nice
I hereby give notice of my withdrawal from the contract for the sale of the item or subscription listed below:
Product or subscription in question: …………………………………………………………………………………………..
Ordered on: ………………………………………………….
Received on: ……………………………………………………….
Client Name: ………………………………………………..
Customer's Address: ……………………………………………………………………………………………………………..
Email address used for the order: …………………………………………………………………………..
Order number: …………………………………………
Date: ……………………………………………………….. Customer’s signature, only if this form is submitted in paper form:
