These general terms and conditions of sale (GTC) define the terms and conditions of sale and delivery of products marketed by OVI, a company specializing in the sale of water filtration bars, filters, water bottles, and food product accessories (hereinafter referred to as the "Products").
These Terms and Conditions apply to all sales concluded between OVI and its customers (hereinafter referred to as "Customers"), whether they are individuals or companies. Identification of the OVI company:
- OVI SASwith a share capital of €100,000
- RCS: Nice B 823 705 793 | VAT: FR02823705793
- Headquarters:OVI| 61-63 Avenue Simone Veil 06000 NICE.
- Nice Office:Innovation Hub – OVI| 61-63 Avenue Simone Veil 06000 Nice
- Montreuil Office:OVI| 148 Boulevard de Chanzy 93100 Montreuil
Products
The Products sold by OVI are filtered water bars, filters, water bottles, accessories, and food products. Filtered water bars are to be installed directly onto the water supply and can be installed by the Customer or by an independent service provider. Filters are to be purchased exclusively from OVI. The Products are guaranteed for two years, except for the exclusions specified further on in these GTC.
Order
Orders can be placed online on the website (www.ovibar.com), by phone, or by email.
For all orders, the Customer must provide the information necessary for delivery of the Products (name, address, telephone number, email address). The order will be considered final after confirmation by OVI. OVI also reserves the right to cancel or refuse an order in the event of technical or regulatory impossibility of installing the Equipment at the location indicated by the Customer and noted after the order has been placed, or in the event of actual installation costs that exceed twice the installation costs provided for in the contract.
Delivery
Shipping costs are indicated at the time of ordering and may vary depending on the delivery location and the weight of the Products. Delivery times may also vary depending on the availability of Products and logistical conditions.
In the event of a delivery delay exceeding 30 days, OVI undertakes to inform the Customer as soon as possible and to provide a new estimated delivery date. Any delivery delay shall not entitle the Customer to claim damages or cancel the order, unless expressly stipulated in these GTC or provided for by law.
The Customer is required to check the condition of the Products delivered upon receipt. In the event of apparent damage, the Customer must refuse delivery or issue written reservations to the carrier and inform OVI within 24 hours, in order to allow OVI to take the necessary measures.
Installation of the water filtration system
The customer is responsible for ensuring that the water supply is located no more than 3 meters from the filtered water bar. OVI cannot be held liable for damage resulting from incorrect installation or the use of unsuitable equipment. The customer may choose to have the bar installed by a service provider of their choice, but OVI cannot be held liable for damage resulting from installation by a third party.
Customer installation clause:
- If the Products are installed by the customer themselves, OVI declines all responsibility for any water leaks, water damage, or any material or immaterial damage resulting from the installation. The customer is responsible for ensuring that the installation is carried out in accordance with the manufacturer's recommendations provided in the installation videos available directly on the OVI website. OVI strongly recommends that the customer use a qualified professional to install the Products in order to minimize any risk of problems.
- The customer is responsible for carefully checking the installation of the Products after they have been installed. If any leaks or installation-related problems are found, the customer must immediately stop using the Products and contact OVI customer service for instructions on how to remedy the situation. In the event of incorrect installation, the Plumber responsible for the installation will be required to remedy the situation and will be held liable.
- If the Products are installed by the customer themselves or by a third party not approved by OVI and water damage or any other problem damaging the device occurs as a result of non-compliant installation, the Product warranty will be automatically void, and OVI will not be liable in any way for damage resulting from incorrect installation, improper use, or any other problem related to installation. It is the customer's responsibility to carefully follow the instructions provided by OVI for correct and safe installation.
Maintenance and servicing
Draining water tanks
The customer, whether an individual or a business, undertakes to systematically drain the machine's water tanks in the event of an absence of more than 72 hours in order to prevent water stagnation. This operation is essential to guarantee water quality and protect the health of users.
Annual cleaning and disinfection
Once a year, the customer agrees to clean the inside of the machine and disinfect it using an anti-scale solution. This ensures that the appliance continues to work properly and remains in optimal hygienic condition.
Mandatory installation of pressure reducer and pre-filter
An anti-scale pre-filter is supplied with the OVI II. For reasons of durability, it is mandatory to install it. A pressure reducer is integrated directly into the device.
As this anti-scale pre-filter is not supplied with the OVI I, it is available for purchase on our website, in the "Accessories" section. For reasons of durability, it is strongly recommended that you purchase it and install it upstream of the pressure reducer supplied.
Prices and payment
Product prices are indicated in euros, excluding VAT and delivery costs. Value Added Tax (VAT) is charged at the rate applicable on the date of the order. Any change in the applicable rate may be reflected in the prices.
Prices take into account any discounts, including those obtained via a "promo code," that may be granted by the Seller. OVI reserves the right to change its prices at any time, but Products will be invoiced at the price in effect at the time of order confirmation. Payment can be made online on the OVI website by credit card, check, or bank transfer.
OVI also offers payment terms and credit or leasing in partnership with Younited and Grenke, whose general terms and conditions will be automatically accepted by the Customer in the event of use of these services.
Warranty and exclusions
Products sold by OVI are guaranteed for two years from the date of delivery, except for the exclusions specified below. The warranty covers manufacturing defects in the Products. The following are excluded from the warranty: any failure due to incorrect connection of the device or water pressure at the customer's premises, or any misuse of the device. The warranty does not apply in the event of breakage or opening of the device.Products must be used in accordance with the instructions for use provided by OVI. The warranty does not cover damage resulting from misuse, incorrect installation, or improper maintenance of the products.
OVI reserves the right to add shipping costs for product returns and for shipments as part of the After-Sales Service (ASS), including under warranty. These costs will be communicated to the customer before the return or shipment of the products concerned.
Warranty exclusions
The two-year warranty, starting from the date of delivery, covers only manufacturing defects in OVI products. However, certain exclusions apply:
- Use exceeding recommended capacity: OVI water coolers are designed for optimal use by a maximum of 15 people. Use of the device by more than this number of people may overload the motor, thereby affecting its operation. In such cases, the warranty will not apply. We recommend that companies or individuals considering use for a larger volume purchase one or more additional units in order to maintain optimal performance. Use of a single machine for an excessive number of people will void the warranty.
- Incorrect connection or inappropriate water pressure: Any failure resulting from an incorrect connection or inappropriate water pressure, in particular pressure exceeding 4 bar, is excluded from the warranty. It is essential to ensure that the installation complies with the conditions required for the machine to function properly.
- Improper use: The warranty does not cover misuse, including, but not limited to, breakage, unauthorized opening of the device, or failure to follow the instructions for use provided by OVI.
- Temperature and noise issues: The temperature displayed in the settings corresponds to the temperature measured inside the machine's tanks. It is normal for there to be a slight difference between this temperature and the temperature measured in the glass or cup. This temperature difference, like the noise generated by the appliance, does not constitute grounds for after-sales service (ASS) and is not covered by the warranty.
- Limescale residue: OVI filters are designed to reduce the limescale content of water, but cannot eliminate it completely. The presence of limescale residue, particularly in areas where the water is very hard, is not a reason for after-sales service and is therefore not covered by the warranty. Any breakdown caused by a heavy build-up of limescale is not covered by the warranty.
Filters
The customer agrees to purchase filters exclusively from OVI or its reseller partners. The filters sold on the website www.ovibar.com are only compatible with the water filtration bars marketed by OVI. The customer is responsible for replacing the filters regularly in accordance with the instructions provided by OVI. The warranty does not cover damage resulting from the use of unauthorized filters or failure to replace the filters within the recommended time frame.
The customer agrees to use only OVI filters with OVI water filter bars. The use of filters from any other brand or source is strictly prohibited. In the event of non-compliance with this clause, OVI reserves the right to terminate the warranty on the Products without notice.
Filter life extension clause:
The service life of the filters offered by OVI is specified in the instructions provided by OVI. The customer is responsible for replacing the filters within the time frame recommended by the manufacturer. If the service life of the filters is exceeded or if they are not replaced in accordance with the manufacturer's recommendations, OVI disclaims all liability for the quality of the filtered water, health risks, water damage, or any deterioration resulting from such improper use. The warranty on the Products will be void in such cases.
Serenity Package
The Serenity Pack, available as an annual paid option, includes the supply of replacement filters for one year and an extended warranty service.
Pricing and terms and conditions: The price applicable to the Pack is specified on the website www.ovibar.com or in the quote. OVI reserves the right to modify the content or price of the Sérénité Pack, with the terms and conditions in force at the time of renewal applying for the year in question.
Filter supply: The Pack includes the shipment of one additional set of filters per year, up to a total of two sets, taking into account the set of filters already supplied with the machine upon delivery.
Extended warranty: The Pack extends the initial warranty by one year. This extension is renewable each year for a maximum of five consecutive years from the date of delivery of the device, provided that the Pack is purchased and maintained without interruption each year.
In the event of interruption of the Sérénité Pack, the additional warranty ceases permanently, even in the event of subsequent subscription.
Liability
OVI cannot be held liable in cases of force majeure, as defined by French case law. OVI cannot be held liable for damages of any kind, whether material, immaterial, or physical, that may result from the malfunction or improper use of the products sold.
Personal data
OVI undertakes to preserve the confidentiality of the information provided by the buyer, which is strictly necessary for processing the order. This data will only be used in connection with fulfilling the buyer's order and may be communicated to OVI's contractual partners involved in fulfilling the order. In accordance with the French Data Protection Act of January 6, 1978, the buyer has the right to access, rectify, oppose, and delete data concerning them. They may exercise this right by writing to the following address: OVI 61-63 Avenue Simone Veil 06000 NICE 06000 Nice
Intellectual property
All elements of the OVI website or printed materials are and remain the exclusive intellectual property of OVI. Any simple or hypertext link is strictly prohibited without the express written consent of OVI.
Retention of title clause
OVI retains full ownership of the products sold until full payment has been received, including the principal amount, fees, and taxes. In the event of total or partial non-payment, OVI may claim the products sold, the sale will be terminated automatically if OVI deems it appropriate, and may give rise to the award of damages to OVI.
Dispute resolution
These general terms and conditions of sale are subject to French law. In the event of a dispute, an amicable solution will be sought before any legal action is taken. If the parties are unable to reach an amicable agreement, any dispute will be submitted to the competent courts in Paris.
Force majeure
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.
Money-back guarantee
Definition and scope of the warranty
OVI is committed to offering its customers a "satisfaction or money back" guarantee valid for 30 days from the date of purchase of any device on its website. This guarantee allows customers to return the purchased device if they are not completely satisfied with their purchase for any reason.
Eligibility requirements
To qualify for this warranty, the returned product must be in new condition, with no signs of wear, use, or damage. The product must be returned with all its accessories, manuals, and original packaging. Returns of products that have been damaged, modified, or otherwise altered after delivery to the customer will not be accepted.
Return and refund process
Legal right of withdrawal (14 days)
In accordance with Articles L221-18 et seq. of the French Consumer Code, the Customer has a period of 14 days from receipt of the Product to exercise their legal right of withdrawal, without having to justify their decision.
Return shipping costs are the responsibility of the Customer. OVI will refund the price of the Product (excluding shipping costs) within a maximum of 14 days following receipt of the returned Product in good condition.
Commercial warranty: “Satisfaction guaranteed or your money back – 30 days”
Regardless of the legal right of withdrawal of 14 days, OVI offers a "Satisfaction or money back – 30 days" commercial guarantee, allowing the Customer to return the Product within 30 days of the date of purchase.
The terms and conditions of this commercial warranty are described in the "Satisfaction Guarantee" section.
Exclusions
This warranty does not cover damage resulting from accidents, misuse, abuse, negligence, modifications, improper installation, or any other treatment not in accordance with the instructions provided by OVI.
Modification of the warranty
OVI reserves the right to modify the terms of the satisfaction or money-back guarantee at any time. Any modification will take effect immediately after its publication in the General Terms and Conditions of Sale.
Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
For the attention of OVI 61-63 Avenue Simone Veil 06000 NICE 06000 Nice
I hereby notify you of my withdrawal from the contract for the sale of the following goods/services:
Date:
Ordered on ………………………….. received on ……………………………:
Name:…………………………………….
Address:……………………….……………………………
Signature: